Here you will find helpful instructions and/or video tutorials on how to access, use, and modify many things associated with your personal and organization’s account on ShopIBT. Simply click the “+” to expand each section.
What are the different ways I can search for items?
How do I find a specific brand, and their products?
How do I checkout with items I have put in my cart?
How do I find a branch closest to me
Can I return an item?
My Account — Account Settings
How do I activate my account on ShopIBT?
I forgot my password. How do I reset it?
How do I update the settings (email, password, shipping address) associated with my account?
To change your default shipping or billing address, please contact your local branch or the IBT Credit Department at firstname.lastname@example.org and send them an email with your updated information.
How do I use the My Dashboard page?
Why is my homepage stuck as My Dashboard?
Why am I not finding my part when I search?
What if I don’t have a PO#?
How do I change an order after I have submitted it?
Can I get some help?
How do I upload a list?
Once your list is created, click on it to open up the List View page. Once there, you can click the black “Add Items” button, and then select “Upload Items” on the left side of your screen to open the “Upload Items to List” box. In this page you will also find instructions, and a helpful template to ensure a succesful upload. If you receive any errors when uploading, please review the instructions to ensure you are ahering to the file and row parameters.
Can I share a list?
Who can I share with? Are there any limitations?
How do I delete/unfollow a list that was shared with me?
What is a Quick Order?
How do I use the Order History functionality?
How do I print an order?
How do I upload an order from a spreadsheet?
Why do I see ships in 2 to 3 business days?
Why can’t I see the order history for all of my company?
How do I track my order and its status?
How do I save an order?
How long can I save an order for?
What does the Special Quote or Add to Quote option mean? What is the process?
My Account — User Administration
How do I create another user for my company?
How do I update an user’s information?
What is the definition of each role under User Administration?
When creating a new user, you will be presented with options for assigning roles to each user. Here are the definitions for each role:
User Administrator: Full access to My Account. Can order over budget. Can see invoices and orders for users that the User Administrator is assigned to. Default approver if none is assigned to a user.
Buyer Level 3: Can order over budget without approval. Can see orders and invoices. Cannot access User Administration, Budget Management, or Requisition Approval.
Buyer Level 2: Over budget orders require approval. Can see orders. Cannot see invoices. Cannot access User Administration, Budget Management, or Requisition Approval.
Buyer Level 1: Cannot be assigned as an approver. All orders require approval. Can see orders. Cannot see invoices. Cannot access Order Approval, User Administration, Budget Management, or Requisition Approval.
Requisitioner: Can only place requisition requests. Cannot place orders. Cannot access Order History, Invoice History, Order Approval, User Administration, Budget Management, or Requisition Approval
How do I delete a user?
I have some suggestions and feedback about the ShopIBT experience — how can I share this?
I have feedback to share on a specific order — where can I put this?